Working in a call center can be a good job or a bad job, it all depends on what company you work for and what type of call center work you're doing. Not all call centers pay the same, and many have various departments that handle different things. As a telemarketer, it can generally be a stressful job, unless you are receiving calls instead of doing all the calling yourself. Then it can be quite easy, because it's basic order taking, but it can also pay much lower than if you were to do the calls yourself. If you've ever seen the movie GlenGarry Glen Ross, then you probably got a good idea of what it's like to work as a telemarketer. Though those were real estate salesmen and the typical call center job has nothing to do with real estate, it's still very similar to how hectic some call center jobs can be. But when the jobs are that stressful, they typically pay better than the easier jobs. Let's take a look at some of the factors involved in pay rates, to get an idea as to why some call center jobs pay more than others and how much you can usually expect to pay or get paid.
One major difference that affects your pay in a call center, is whether you are receiving calls or sending out calls. This is called Inbound and Outbound calls. Outbound usually pays more than Inbound, but it all depends on the company and how they operate. In the United States, an inbound call center will generally pay between $7.25 per hour and $15.00 per hour, depending on what state you are in and whether it's a small company or large company. It also depends on if the company you work for is a second party, in which the work was outsourced to them by a larger company. A company like Comcast, for example, would probably pay between $12.00 per hour and $15.00 per hour in the state of California. This is not only because Comcast is a large company, but also because California employers typically pay more than in other states, and also because Comcast doesn't normally outsource their work to a second party. If you work for that secondary company, and not the primary one like Comcast, then you will probably be on the lower end of the scale. This is because they are basically serving as a middle-man between you and the real company that is producing the work. A few examples of second party companies would be Aegis, Convergys, LiveOps, and West.
Now if you worked at a Comcast call center in lower paying states like Florida , Alabama, Georgia, and Texas, then you would probably be paid a lot less than $12.00 per hour and $14.00 per hour, especially if you worked at a secondary company and not Comcast themselves. But you never know, sometimes large companies feel generous and pay people more than what you would expect. But these states are cheaper to live than California, so it's only natural that the pay would be less. The same can be said about different countries. If you live in India or the Philippines, where many of these types of careers exist, you shouldn't expect to make the same as somebody who lives in the United States, because the economy is completely different. Also, these countries usually have more secondary companies than primary companies. So most of the people working in call centers in these countries don't actually get hired and paid by the main company, but by the outsourcing companies.
Another thing to keep in mind is that there are many different types of payments that a person in a Call Center can earn. Some people are paid an hourly rate, while others may be paid strictly on Commissions. A commission is how many sales you make, whether through inbound or outbound calling. It's very common for a job to pay both an hourly wage and commissions combined, especially when it's an outbound position. Bonuses are also rewarded by some companies, depending on your position or level in the company. For example, you may be paid $7.25 per hour, which is your hourly wage. But at the same time, you may be earning a commission of .25 cents for every sale you make, which is the commission. In addition to this, you may be rewarded an extra $10.00 for every 50 sales you make, which would be considered your bonus. So as you can see, there are many different pay levels, types, and other factors involved in how much you can make working in a call center. If you want to know what the average pay is for your area for various positions, the best thing to do is just to ask the people who work for the companies by giving them a call. If they say they can't discuss it, then find websites such as forums or question and answer sites where people in your state or area frequent and ask them.
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